Our Discount Blinds FAQ

1. How do I order my discount blinds?
Once you've measured your windows and selected the style and color of discount window blinds you want, simply select the size and color, add them to the shopping cart and pay... Easy as that... and we will begin production on your custom window blinds. Or, call us toll-free at 1-888-697-5287 to place your order. You'll speak with a customer service representative, who will answer any questions and take your order and credit card information.
2. When will I receive my discount mini blinds, discount wood blinds or discount faux wood blinds?
In most cases, we will ship your window blinds 4-5 business days after your order has been placed. Shipping times range 1-6 business days depending on your proximity to Dallas, Texas.
3. How will my discount window blinds be shipped?
Your discount mini blinds, discount wood blinds or discount faux wood blinds will be sent via UPS Ground or FedEx ground shipping unless otherwise specified. For any shipping questions, please contact customer service at 1-888-697-5287.
Please note:
Shipping outside the United States or to APO or FPO addresses is not available.
Shipments of discount blinds and shades to Alaska and Hawaii are not available.
Most faux and wood window blinds are shipped via FedEx Ground or UPS Ground.
Window Blinds cannot be shipped to P.O. boxes.
4. How do you calculate shipping costs for the blinds?
Shipping for your blinds is FREE except where noted below.

Oversize items: Horizontal or vertical blinds 90 inches wide or wider and vertical blinds 90 inches long or longer are oversize items and incur an additional shipping cost of $70 per order. These custom blinds orders are shipped common carrier.

5. What if I want to change or cancel my order?
You may change or cancel your order within 24 hours of placing it. After 24 hours, production of your custom-made blinds begins, so we cannot make changes. To change or cancel an order, please call us toll-free at 1-888-697-5287. Please note: Changes or cancellations cannot be made on "rush" orders because they go into production immediately.
6. What if I want to return my blinds?
If we made an error on your blinds, we will fix the blinds immediately at no charge and ship them to you via FedEx Ground. If you made an error in your order, unfortunately we cannot issue a return or refund because Timber blinds are custom-made to fit the windows in your home, according to the measurements you provided. We do our best to minimize the possibility for errors by helping you measure your windows accurately and by offering sample chips so you can see what your blinds will look and feel like before you order.
7. If I request sample chips before I order blinds, is there a charge for the chips?
Yes, there is a $3 charge for a sample chip order. We charge separately for samples instead of building the cost into the price of the blinds so that customers who purchase blinds don't bear the cost of those who request samples but don't purchase. The cost of the sample is deducted when you purchase the blinds.
8. What if my blinds are damaged or defective when I receive them?
If your blinds are damaged or defective when you receive them, please contact us immediately at 1-888-697-5287 to speak to a customer service representative. The customer service department is open 7 days a week from 8 a.m. to 5 p.m. (CT). All factory errors will be fixed at no charge. We will send you replacement parts or replacement blinds.
9. Are the blinds covered by a warranty?
Yes, your Timber blinds come with a limited lifetime warranty. Detailed warranty information is included in your package, or you can get the information from customer service at 1-888-697-5287.
10. Are there any safety issues I should be aware of with my new blinds?
Infants and young children should be kept away from the cords of window blinds. It takes only a few seconds for a child to become entangled in the cord, which can lead to strangulation. Window blinds manufactured before 2001 could represent a strangulation hazard to children. The Window Covering Safety Council urges you to check and childproof all window coverings and window areas in your home. Older blinds should be replaced with newer, safer ones or should be retrofitted to make them safer. For a complimentary safety cord stop kit for blinds, call toll-free 1-888-697-5287.

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